Jeff Immelt. Illustration by Jimmy Turrell

The GE chief, who took the helm in September 2001, reflects on how the first three months of his leadership shaped the next 10 years. “It was my second day on the job, and I was in Seattle to speak at a Boeing (BA) conference. I was working out on the stair stepper, watching live on TV when the second plane hit. It wasn’t the classic worry you have in an airplane crash—whose engine it was and such. This was different.”

Read more at Bloomberg Businessweek.